FAQs

Find quick answers about delivery, returns, sizing and payments. Cannot find what you need? Contact us and we will help.

How long does delivery take?

Orders are processed within 1 to 3 business days. The estimated delivery window after dispatch is shown in our Shipping Policy. You receive a tracking link by email as soon as your order ships.

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. See our Refund and Return Policy for the step-by-step process.

What if my item arrives damaged?

Write to us within 7 days of delivery with your order number and clear photos of the item and its packaging. We will send a replacement or a refund.

Where can I find sizes and dimensions?

Each product page lists the dimensions and materials. If something is missing or you want to check a measurement before ordering, contact us and we will help.

Which payment methods do you accept?

We accept major credit and debit cards, and digital wallets such as Apple Pay, Google Pay and Shop Pay where available. Payments are encrypted at checkout.

How can I contact you?

Use our Contact page or email support@liladawn.com. We reply within 24 hours on business days.